FREE SHIPPING: Free shipping is allowed on specific products. If a product is freight free it is noted on the product detail
SHIPPING: Products that do not qualify for free shipping will ship via Standard Ground (UPS or FedEx). Standard Ground shipping fee is charged on those orders.
RESIDENTIAL DELIVERY: We do NOT charge an additional fee for residential delivery
SHIPPING POLICY EXCEPTIONS:
Any charges incurred for hazardous materials or other special handling by the carrier must be paid by the customer
Fuel surcharges may be applied
5K Lighting only accepts orders for shipments within the continental US
Orders to international destinations will not be processed
5K Lighting does not ship to PO Box addresses
FedEx and USPS are our primary parcel carriers, and we use a variety of carriers for LTL shipments
Any orders placed on Saturdays/Sundays/Holidays will be processed on the next business day
If you have any questions please send us an email to firstname.lastname@example.org or call our customer service department at 845-360-5363
30-DAY RETURN POLICY
TO REQUEST A RETURN:
· Send us an email to email@example.com, you can describe the problem you had and you can attach images or files to the contact form
· Our customer service team will review the viability for a refund. A re-stocking fee may apply on certain items.
· Place items and all other materials in their original box.
· Ship to the address listed on the 5K Lighting site
· After we have received and tested the return, allow 5-10 days for credit card refunds
In the event that an item damaged during shipment from 5K Lighting; 5K Lighting will replace or issue a refund for the product as well as any applicable shipping costs. It is the responsibility of the customer to document any type of mistake or damage at the time of delivery before signing for package. All claims must be reported within 3 days of delivery to be eligible for a refund.
If a customer wishes to cancel an order before it has been shipped, please contact customer support via e-mail (firstname.lastname@example.org) or call us during normal business hours (M-F 9AM-5PM EST).
Manufacturers' warranties vary by manufacturers and products. 5K Lighting will work with our customers directly to resolve issues relating to a manufacturers product and/or performance.